Customer Support Executive (cse)
Year Bengaluru, Karnataka, India
Job Description
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Overview:The CSE is responsible for making outbound calls to potential and existing customers to promote products or services, gather feedback, and generate sales leads. The role involves engaging client , understanding their needs, and providing appropriate solutions.Key Responsibilities:
+91 7090720022
- Make outbound calls to potential and existing customers to inform them about products or services.
- Use scripts to provide information about product features, prices, and benefits.
- Identify and qualify potential leads through targeted calling.
- Gather customer information and enter details into the CRM system.
- Handle objections and provide appropriate responses to customer queries.
- Answer incoming calls from customers and address their inquiries or concerns.
- Provide information about ongoing promotions and special offers.
- Record customer feedback and complaints accurately.
- Report on call outcomes and provide insights to the management.
- Maintain detailed records of calls and interactions in the CRM system.
- Schedule follow-up calls to customers who have shown interest.
- Ensure timely follow-up to convert potential leads into sales.
- Day shift
- Bachelor's (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Hindi (Preferred)
- English (Required)
+91 7090720022
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Job Detail
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Job IdJD3334316
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear