Position: Customer Support Executive Work Mode: Work from Office Experience: 2+ years Qualification: Any Graduate Notice: Immediate Joiners PreferredKey Responsibilities:
Customer Interaction:Efficiently handle customer inquiries and issues via chat, email, and phone calls, ensuring a high level of customer satisfaction.
Ticket Management: Utilize ticket systems to manage, track, and resolve customer issues promptly. Ensure all tickets are addressed within the SLA.
Communication: Maintain clear, professional, and empathetic communication with customers, understanding their concerns and providing appropriate solutions.
Problem-Solving: Identify and troubleshoot customer issues, escalating complex problems to the relevant departments when necessary.
Documentation: Accurately document customer interactions and resolutions in the ticketing system for future reference and reporting.
Team Collaboration: Work closely with other team members and departments to ensure seamless customer service and knowledge sharing.
Shift Adherence: Work efficiently during US shift hours, maintaining punctuality and reliability.
Work Location: Adyar, Chennai
Requirements:
Experience:2-4 years of experience in customer support, specifically in handling chat, email, and call interactions.
Communication Skills: Excellent verbal and written communication skills in English.
Technical Skills: Proficiency in using ticket systems and CRM software.
Problem-Solving: Strong analytical and problem-solving skills with attention to detail.
Customer Focus: Demonstrated ability to understand and address customer needs effectively.
Adaptability: Ability to work in a fast-paced environment and adapt to changing customer demands and workflows.
Availability: Immediate joiners are preferred.
Job Types: Full-time, PermanentPay: Up to \xe2\x82\xb9360,000.00 per yearBenefits:
Health insurance
Schedule:
US shift
Supplemental pay types:
Yearly bonus
Application Question(s):
What is your notice period?
Experience:
Customer service: 2 years (Required)
Language:
English (Preferred)
Shift availability:
Night Shift (Required)
Work Location: In personSpeak with the employer +91 9176987789
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Job Detail
Job Id
JD3331087
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Adyar, Chennai, Tamil Nadu, India
Education
Not mentioned
Experience
Year
Apply For This Job
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.