Customer Support Executive (cse)
Year Adyar, Chennai, Tamil Nadu, India
Job Description
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Position: Customer Support Executive
Work Mode: Work from Office
Experience: 2+ years
Qualification: Any Graduate
Notice: Immediate Joiners PreferredKey Responsibilities:
+91 9176987789
Work Mode: Work from Office
Experience: 2+ years
Qualification: Any Graduate
Notice: Immediate Joiners PreferredKey Responsibilities:
- Customer Interaction: Efficiently handle customer inquiries and issues via chat, email, and phone calls, ensuring a high level of customer satisfaction.
- Ticket Management: Utilize ticket systems to manage, track, and resolve customer issues promptly. Ensure all tickets are addressed within the SLA.
- Communication: Maintain clear, professional, and empathetic communication with customers, understanding their concerns and providing appropriate solutions.
- Problem-Solving: Identify and troubleshoot customer issues, escalating complex problems to the relevant departments when necessary.
- Documentation: Accurately document customer interactions and resolutions in the ticketing system for future reference and reporting.
- Team Collaboration: Work closely with other team members and departments to ensure seamless customer service and knowledge sharing.
- Shift Adherence: Work efficiently during US shift hours, maintaining punctuality and reliability.
- Work Location: Adyar, Chennai
- Experience: 2-4 years of experience in customer support, specifically in handling chat, email, and call interactions.
- Communication Skills: Excellent verbal and written communication skills in English.
- Technical Skills: Proficiency in using ticket systems and CRM software.
- Problem-Solving: Strong analytical and problem-solving skills with attention to detail.
- Customer Focus: Demonstrated ability to understand and address customer needs effectively.
- Adaptability: Ability to work in a fast-paced environment and adapt to changing customer demands and workflows.
- Availability: Immediate joiners are preferred.
- Health insurance
- US shift
- Yearly bonus
- What is your notice period?
- Customer service: 2 years (Required)
- English (Preferred)
- Night Shift (Required)
+91 9176987789
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Job Detail
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Job IdJD3331087
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAdyar, Chennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear