Job Description

Company OverviewVilvah is a dynamic and rapidly growing direct-to-consumer ecommerce brand that specializes in offering sustainable, safe. and natural skincare and haircare products. With a commitment to sustainability, ethical sourcing, and customer satisfaction, Vilvah has quickly become a prominent player in the beauty industry.Job OverviewVilvah Store Private Limited is seeking a highly motivated and detail-oriented individual to join our team as Customer Support Executive. As a Customer Support Executive, you will handle customer queries accurately via phone, email or chat on time.It is a full time job and is suitable for the candidates with the experience of 1 - 3 years in Customer Support Role in a Beauty or Skincare Industry is a plus.Freshers can also apply.Only Female Candidates can apply.Selected candidates will be placed in Coimbatore Office.There is no Work From Home opportunity. It is a Full-time Work From Office opportunity.Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identifying customer needs and helping customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams

• A Bachelors degree in administration or related field
• Fresher / 1 to 3 years of Experience as a Customer Support Executive or similar CS role is eligible to apply for this role
• Excellent communication and problem-solving skills
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Multi-tasking abilities
• Patience when handling tough cases

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