Customer Support Executive
Year Chennai, Tamil Nadu, India
Job Description
Responsibilities
- To maintain high efficiency in handling escalated calls from the L1 team.
- To resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
- To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases
- To update worklogs and follow shifts for escalation process and process compliance
- Work experience on Ajax, Json
- Handling all the queues efficiently and work towards case closure.
- Excellent Communication with International Voice Support experience.
- Hands-on experience in Mobility/POS related Application & amp; Desktop/General system related issues
- Experience in Telecom will be an added advantage.
Experience Min 1 to 3 years of Experience
Work Location Chennai
Shift Timing UK Shift Immediate Joiners Required Talk to the HR
+91 8838675423
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Job Detail
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Job IdJD3194408
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear