Job Description

Customer Support Executive Location: Chennai Time type: Full time About the Role: As a Customer Support Executive delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly.Resolves technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives General Profile: Performs routine assignments in the entry level to a professional job progression Requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts Receives instruction, guidance and direction from others Recommended Skills: Functional Knowledge: Requires conceptual knowledge of theories, practices and procedures within a job discipline Business Expertise: Applies general knowledge of business developed through education or past experience Leadership: No supervisory responsibilities accountable for own contribution Problem Solving: Solves routine problems using existing procedures and standard practices Impact: Works within standardized procedures and practices to achieve objectives and meet deadlines Interpersonal Skills: Exchanges straightforward information, asks questions and checks for understanding. : The Production Support Analyst is an entry-level position that responds to email/call system/ management alerts to handle system/operations exceptions, within the assigned enterprise systems of product o ff erings. This position is also responsible for business batch processing and change management support. Bachelor\'s degree in any field, or equivalent experience required (1-3 Years). Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools. Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines. Provide analytical support for the development and enhancement of system interfaces and may develop or enhance those tools under high-level technical direction from more-senior staff. Assist in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations. Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery. Provide prompt, clear, and timely communications log, coordinate, and communicate problems using standard problem management and escalation procedures. Service requests include proper management, creation, execution, documentation, and closure of tasks, changes, and requests. All other duties as assigned. Technical Skills Knowledge of Mobile web-based Applications. Must be able to speak fluent English, Hindi, and at least one local Indian language (Marathi, Gujrati, Kannada, Assamese, Oria, Telegu) Good written communications skills. Good change management skills. Understanding of change request processes. Knowledge of analytical support for system interfaces. Working for you At RELX, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Group Health Insurance Policy (covering self and family) Group Life insurance/accident policy Generous long-service awards New Baby gift Subsidised food provided (applies to India- Chennai) Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave Free Transport provided to and from the office (applies to India-Chennai) About Us - RELX is a global provider of information-based analytics and decision tools for professional and business customers. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 33,000 people, of which around 1/4th are technologists. Our workforce of over 33,000 people has an average length of service of 9 years. Our people team is responsible for recruiting talented individuals and helping them develop in their role. We provide innovative learning and development opportunities for our employees and work with them to create an inclusive culture that enables a high-performing and engaged workforce. Join Us We want RELX to be a great place to work, where our employees feel valued, have equal opportunities and benefit from pay equality, regardless of their gender, gender identity, national origin, race, ethnicity, religion, sexual orientation, age or disability status. Inclusion and diversity are important to our future. We need the engagement of people from a wide range of backgrounds, experiences and ideas to achieve real innovation for our customers around the world. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [HIDDEN TEXT] or if you are based in the US you may also contact us on 18558335120. Please read our Candidate Privacy Policy Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [HIDDEN TEXT] or if you are based in the US you may also contact us on 1.855.833.5120. Please read our

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