Customer Support Executive

Year Bangalore, Karnataka, India

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Drive a fantastic health checkup booking experience for Loop members with end-to-end service
Engage with clinical staff and diagnostic centers to provide a hassle free health checkup experience for members
Take ownership of members' issues and work with hospitals and labs to resolve them
Relay detailed information in a clear and concise manner, keeping both customers and staff informed
Prepare members for the health checkup experience by sharing pre-test instructions and reminders
Develop strategies to improve customer service experience, create engaged customers, and facilitate organic growth

What we are looking for:

Experience in providing customer service support
Deep empathy and understanding of customer needs
Love for solving problems and helping customers
Proficiency in English; strong communication skills both written and verbal
Ability to think critically and solve problems
Strong client-facing and communication skills
Customer service orientation and ability to adapt/respond to different types of characters

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