Customer Support Executive

Year    Bangalore, Karnataka, India

Job Description


Company Overviewison xperiences india private limited, headquartered in Noida, is a prominent company in the Business Process Outsourcing (BPO) industry. With a global workforce of 5001-10000 employees, the company is well-regarded for delivering exceptional customer experiences across international processes. Explore more about us at our website: .Job OverviewWe are actively seeking a Customer Support Executive to join our dynamic team based in Bangalore Urban, Bengaluru. This full-time position is open to both experienced candidates and freshers, requiring a minimum of 0 to 1 year of work experience. The role involves handling UAE-based processes, with rotational shifts for male employees and a morning shift for female employees. Candidates must have excellent communication skills and a degree in any discipline. The salary for this position is up to 25k, spread over six working days with rotational week offs.Qualifications and Skills

  • Excellent communication skills (Mandatory skill) are essential for effectively interacting with international clients and colleagues.
  • Must have patience in dealing with difficult situations (Mandatory skill) to ensure customer satisfaction and resolution is achieved.
  • In-depth knowledge of product/service offerings (Mandatory skill) is crucial for providing accurate information and support to customers.
  • Problem-solving abilities are required to address and resolve customer inquiries promptly and efficiently.
  • Empathy towards customers is necessary for understanding and addressing their concerns, fostering positive relationships.
  • Ability to multitask is important for managing various customer requests and administrative tasks simultaneously.
  • Attention to detail is essential for maintaining accurate customer records and providing precise information.
  • Capability to remain calm under pressure while dealing with challenging customer situations or high call volumes.
Roles and Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide expert product/service information and resolve customer issues with effective solutions.
  • Maintain a high level of product knowledge to answer questions and guide customers effectively.
  • Document customer interactions and support solutions accurately in the customer relationship management (CRM) system.
  • Collaborate with other teams to escalate and resolve issues promptly when necessary.
  • Contribute to continuous improvement processes by sharing customer feedback and insights.
  • Adapt to a flexible work schedule with rotational shifts or assigned morning shifts as required.
  • Uphold the company's reputation by ensuring a positive and professional image in all customer interactions.

Expertia AI Technologies

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Job Detail

  • Job Id
    JD3536977
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year