Job Description

Job descriptionExecutive - Call CentreDuties and Responsibilities:

• Handle calls to understand and address companys and clients needs and requirements.
• Responding efficiently and accurately to callers and ensuring that client feels supported and valued.
• Providing comprehensive support to all clients.
• Should be able to get and provide accurate information.
• Should be willing to work in a changing environment.
• Adherence to company and hospital policies.
• Coordinate with internal teams.
• Handle huge amount of inbound and outbound call volumes efficiently.
• Identify and escalate priority issues.
• Route calls to appropriate resources.
• Follow up with clients when necessary and complete the call.
• Document all call information according to standard operating procedures.
• Should be able to understand IT related issues and escalate to the appropriate team.
• Should be able to multitask.
• Should be able to work on multiple internal software platforms.
• Should monitor emails and respond whenever needed.

Requirements:

• Should have good verbal and written communication skills.
• Should be a good listener.
• Should be a team player and work independently when required.
• Should be willing to work on weekends.
• Candidate with home science background is an advantage.
• Should be flexible to work in different shifts.
• Strong computer skills.
• Should have 1 or 2 years of international voice process experience.
• Knowledge of customer service principles and practices.
• Basic knowledge of MS office.
• High level of professionalism.

RegardsDhanush H812998941Human ResourceTeleradiology SolutionsTeleradiology Solutions (www.telradsol.com)Among the top teleradiology providers in the US and world!Industry

• Hospitals and Health Care

Employment TypeFull-time

Expertia AI Technologies