Job Description

About Appitsimple InfotekEstablished in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo - a virtual phone system, and SoftwareSuggest - a software recommendation platform.We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving to develop IT solutions that significantly benefit businesses. Moreover, our commitment lies in fostering an employee-friendly and rewarding workplace, ensuring both professional and personal growth for our employees.
To know more:About CallHippoCallHippo is a futuristic virtual phone system that revolutionizes communication for businesses of all scales and sizes. Established with the aim of enhancing customer communications and boosting team collaboration, it offers an array of 50+ advanced features. The company has a strong global presence, with footprints in 80+ countries.
To know more:Experience- 0.6-2 yearsThe for Customer Support Executive:-1. Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
2. Issue Resolution: Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.
3. Product Knowledge: Maintain a deep understanding of our products/services to provide accurate and thorough information to customers.
4. Follow-Up: Ensure all customer issues are followed up and resolved, keeping customers informed throughout the process.
5. Feedback and Reporting: Collect and document customer feedback, and report recurring issues to management for continuous improvement.
6. Team Collaboration: Work closely with other departments to resolve complex issues and improve the overall customer experience.Requirements-Experience in Tech Support-Experience with troubleshooting-Hands-on knowledge in providing support for any kind of application softwarePerks of Working with Us!- 5-day Workweek- Unlimited Paid Leave Policy- Uncapped Performance-Based Incentives- Reward & Recognition Programs- Annual Company Retreats- Employee Referral RewardsFloat CV on

CallHippo