Customer Support Executive
Year Ahmedabad, Gujarat, India
Job Description
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Job Title: Customer Support Executive Location: Ahmedabad, Gujarat Educational Qualification: Graduate in any stream Experience: 6 months to 2 years in BPO Role: Customer Support Executive Salary: up to 3.60 LPA + Incentive : As a Customer Support Executive, you will be responsible for handling inquiries and providing support to students. Your primary duties will include answering phone calls, addressing inquiries, resolving issues, and providing exceptional customer service. This role requires strong communication skills and the ability to handle various inquiries from students and other department. Key Responsibilities:
Expected Start Date: 11/06/2024
- Handling inbound and outbound phone calls from students.
- Providing information about courses, admission procedures, and financial aid opportunities.
- Assisting students with their inquiries and concerns and resolving issues.
- Maintaining detailed records of each interaction in the system software.
- Collaborating with various departments to ensure students receive the support they need.
- Prior experience in a similar role.
- Strong collaborative and negotiation skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and meet deadlines.
- Knowledge of current industry trends and job market conditions.
- Adaptability to a fast-paced environment.
- Attention to detail.
- Ability to handle high workload and meet deadlines.
- Effective communication skills, both verbal and written.
- Proficiency in Microsoft Office, including Excel.
- Competence in working with large data sets.
- Ability to interact with external clients.
- Strong problem-solving skills.
- Willingness to work night shifts.
- Health insurance
- Fixed shift
- Monday to Friday
- Night shift
- US shift
- Commission pay
- This role require to work from office and work in night, are you comfortable with this condition?
- Current Salary (monthly in hand)
- Expected Salary (monthly in hand)
- your notice period in Days
- Bachelor\'s (Preferred)
- English (Required)
- Night Shift (Required)
Expected Start Date: 11/06/2024
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Job Detail
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Job IdJD3331956
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear