Job Description

About Appitsimple Infotek Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo a virtual phone system, and SoftwareSuggest a software recommendation platform. We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving to develop IT solutions that significantly benefit businesses. Moreover, our commitment lies in fostering an employee-friendly and rewarding workplace, ensuring both professional and personal growth for our employees. To know more: https://appitsimple.com/ About CallHippo CallHippo is a futuristic virtual phone system that revolutionizes communication for businesses of all scales and sizes. Established with the aim of enhancing customer communications and boosting team collaboration, it offers an array of 50+ advanced features. The company has a strong global presence, with footprints in 80+ countries. To know more: https://callhippo.com/ Experience- 0.6-2 Years The for Customer Support Executive:- Work on chats and Tickets Maintain a mean response time of less than 1 minute since it is live chat support Chat Quality score should not be less than 4/5 Close maximum support tickets in a month Resolve queries with utmost efficiency to facilitate customer retention. Requirements Experience in Tech Support Experience with troubleshooting Hands-on knowledge in providing support for any kind of application software Perks of Working with Us! 5-day Workweek Unlimited Paid Leave Policy Uncapped Performance-Based Incentives Reward & Recognition Programs Annual Company Retreats Employee Referral Rewards

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