Job Description

Dear Candidates, Greetings from Currently....!! We are urgently looking for a talented Customer Support Executive in our Social Media company at Ahmedabad Location. Experience Level: 0-2 years : As a Customer Support Executive at Currently, you will play a pivotal role in ensuring the satisfaction and success of our users. You will be responsible for managing a team of customer support representatives, developing and implementing support strategies, and continuously improving our customer service processes. Currently is a dynamic and innovative company specializing in social media products that connect people and empower communities. We are dedicated to creating cutting-edge solutions that enable our users to engage, communicate, and express themselves in the digital world. As we continue to grow, we are seeking a Customer Support Executive to join our team and provide exceptional support to our valued customers. Responsibilities: Issue Resoliution: Handle escalated customer issues and ensure their prompt resolution. Act as a point of contact for complex customer inquiries and complaints. Work as cross cross-functional team member to resolve customer issues. Be proactive about solving issues and helping customer/user. Data Analysis: Analyze customer support data to identify trends, areas for improvement, and opportunities to streamline processes. Utilize data to make informed decisions and drive improvements in customer service operations. Team Leadership: Lead and mentor a team of customer support representatives. Provide coaching and guidance to team members to ensure a high level of service quality. Monitor team performance, conduct regular performance evaluations, and set clear goals and expectations. Customer Service Strategy: Develop and implement customer service strategies to enhance the overall customer experience. Collaborate with cross-functional teams to improve product usability and address customer pain points. Qualifications: Bachelor\'s degree in a relevant field preferred. 0-2 years of experience in customer support or a related field. Strong communication and interpersonal skills. Leadership and team management abilities. Analytical mindset with the ability to use data for decision-making. Knowledge of social media platforms and online communities is a plus. Problem-solving skills and a customer-centric approach. Ability to adapt to a fast-paced, dynamic environment. Benefits: Competitive salary. Health, dental, and vision insurance. Opportunities for professional growth and development. A collaborative and innovative work environment. Employee wellness programs. If you are passionate about social media products, and customer satisfaction, and are excited to join a dynamic team, we encourage you to apply for the position of Customer Support Executive at Currently. Help us create a positive and seamless experience for our users while contributing to the success of our growing company. To apply, please submit your resume and a cover letter to [HIDDEN TEXT] outlining your relevant experience and why you\'re the ideal candidate for this role. Thanks & Regards, Yamini Patel HR Manager 8511190784

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