Job Description

Customer Support Specialist We are looking for dynamic and experienced customer support that can help our customers with their day to day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system. We are looking for person with following knowledge: Good command over English Basic Computer working knowledge Customer Support Knowledge Some knowledge about Web Sites Basic knowledge about ecommerce Nice to have Working knowledge of Chat and Ticketing System Any other language would be added advantage Positive and helping Attitude Key Responsibility: Manage large amounts of chats and Tickets Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer information with vendors. Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements: Proven customer support experience or experience as a client service representative at least 2 year experience Strong typing skills, active Listening skill and fluency in English Language. Familiarity with Ticketing/Chat systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, priorities, and manage time effectively Bachelor degree and throughout English Medium Willing to work in Shifts What we can offer you: Best package in the industry Great technical guidance to expand your career/professional knowledge Very friendly environment. Five days working. Job location: Prahlad nagar, Ahmedabad, Gujarat, India.

foundit