***Apply only if you have excellent English communication skills as this role requires you to interact with the US customers/clients. Thank you.*** JOB Details: Company: PeopleTree Knowledge Services Pvt Ltd
Website: https://people-tree.com/
Position: Customer Support Executive
No. of positions: 3
Qualification: Any Graduate/ Post-Graduate (Preferably throughout English-Medium)
Experience: 0 to 5 years
Location: Navrangpura, Ahmedabad - Work from Office/Hybrid | Remote
Work Time: US Business Hours (i.e., your shift may end by 4:30 AM or 5:30 AM IST)
Work Day / Hours: 5 days week - 45 hours a week (This is an office job. WFH on some days may be possible as per shift timing)
Role type: Permanent/Full time About Role:
We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite! Must Have:

• Excellent English communication skills - Both verbal and written
• Willing to work in US shift
• People requesting Remote Working should be ready to come to Ahmedabad Office for 2 months to be trained.
• Looking for long-term association therefore must be ready for 18 months of commitment period with the company

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through Email/Voice Calls.
• Communicating and coordinating with colleagues as necessary.
• Acknowledging and resolving customer complaints.
• Knowing the workflow inside and out so that you can answer questions.
• Processing orders, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.

Personality Attributes:

• Self-motivated worker, that can complete tasks under minimal supervision
• Team Player
• Should have good logical skills and attention to detail.

Why choose Us? - Glad you asked! Here is why PeopleTree is an employer of choice:

• Hybrid/Remote Working Models
• Paid Leaves
• Gratuity at No-Cost to Employee
• Individual Medical Benefits at No-Cost to Employee
• Open Work Culture
• Continuous Learning & Growing Work Environment
• Fun Activities
• Team Celebrations
• Employee Referral Bonus Policy
• Growing and Dynamic company, focused only on international business

About PeopleTree- PeopleTree Knowledge Services Pvt Ltd is a mid-sized IT Services company. We collaborate with Small and Medium Businesses to Manage their IT and non-IT operations
Enable them to focus on growing their business
Help them reduce operational cost and improve bottom-line We understand the demanding resource and capital requirements for small and medium businesses especially during growth phase. We work closely with them to understand specific business, project and resource requirements and engage trained and experienced resources to work as an extension to our clients\xe2\x80\x99 teams at significantly reduced costs. We primarily serve the small and medium businesses in e-Commerce, IT services, Healthcare and Financial Services. Address: 1004, Suyojan Building, Navrangpura, AHMEDABAD, Gujarat, India
Website: https://people-tree.com/
Linkedin: https://www.linkedin.com/company/peopletree-knowledge-services-pvt.-ltd. Job Types: Full-time, Regular / Permanent Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Evening shift
• US shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Shift allowance
• Yearly bonus

Application Question(s):

• What is your Expected Salary per month?
• How soon can you join us? (within 0-15days will be preferred!)
• Can you say you have an Excellent English Communications Skills ( Both Verbal & Written)? And Are you confident that you can interact well with US customers?
• How many years of experience do you have in Customer Support?
• Are you comfortable working from office in US shift timings?
• Are you willing to work at least for 12-18 months with your new employer?

• Health insurance