Job Description

Company Profile:


Know T.A.C.



The Ayurveda Co. (T.A.C) is a thriving, direct-to-consumer startup that translates the ancient wisdom of



Ayurveda into the language of the young and dynamic India - the millennials and Gen Z. We offer a broad



range of Ayurvedic beauty and wellness products, crafted especially to resonate with the lifestyle of today's



youth. T.A.C has a robust omnichannel presence in India and caters to an international customer base too.


Click below to know more about us:



Shreedha Singh is now an angel investor on JIO Cinemas Indian Angels



How D2C Brand the Ayurveda Co. Grew Its Customer Base 10X In Just 2 Years



The Ayurveda Company: D2C brand T.A.C eyes profitability by Diwali'24; invests in R&D, warehousing, ET Retail



(indiatimes.com)



"Husband-wife duo founders of Khadi Essentials share entrepreneurial mindset".



"This Startup is Bringing Ayurveda to Millennials and Gen Z"



"VC fund Sixth Sense Ventures leads Rs 100 crore Series A round in The Ayurveda Co"



"Ayurveda firm TAC raises Rs 100 cr in funding for business expansion".



"T.A.C Ropes In Kajal Aggarwal As Brand Ambassador".


Role: Customer Support Associate


Location : Gurugram


Job Summary:



We are seeking a Customer Support Associate to provide exceptional service and support to our customer base through emails, phone calls, and live chats. As the voice of T.A.C, you will be responsible for resolving queries, aiding in product selection, and transforming customers into brand evangelists. This role will involve working closely with other departments and utilizing our CRM and online sheets to ensure a seamless customer experience.


Responsibilities:


• Handle customer inquiries across multiple channels: email, chat, and phone.


• Provide accurate and comprehensive information about our products, pricing, and availability.


• Coordinate with internal departments to ensure customer needs are met promptly.


• Input and manage customer data across various platforms.


• Achieve 100% query resolution within a defined Turnaround Time (TAT).


Qualifications:


• 0-2 years of relevant customer service experience; background in a similar role is a plus.


(Freshers are also welcome)


• Excellent communication and negotiation skills in both Hindi and English. Additional vernacular languages are a plus.


• Exceptional interpersonal skills, high levels of empathy, and excellent phone etiquette.


• Proficiency in using CRM systems and online sheets.


• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.