Job Description

Are you a customer-oriented, analytical problem solver who thrives on tackling technical challenges? If so, this role could be your next exciting opportunity!About Us:Enghouse Networks is a leading player in the telecom industry, known for delivering cutting-edge solutions to clients worldwide. We are currently strengthening our Customer Service team and are looking for a motivated and experienced Customer Support Engineer Level 2 to join us.Your Role:As a Customer Support Engineer Level 2, you will have a crucial role within our organization, working closely with our clients to resolve complex technical issues. Your work will directly impact customer satisfaction and the success of our projects.Key Responsibilities:

• Provide the highest levels of technical support to customers, addressing and resolving complex problems.
• Collaborate intensively with both internal and external stakeholders.
• Offer online, email, telephone, and on-site support for Dialogic Product Lines.
• Coordinate regular calls with customers to maintain strong relationships and address ongoing needs.
• Participate in field activities, both domestically and internationally.
• Work closely with internal teams, including Project Management, R&D, Product Support, Marketing, and PLM, as well as with external entities like customers, support offices, and third-party vendors/partners.
• Handle challenging schedules and high-pressure situations, including traveling as required and providing around-the-clock support (standby shifts for after-hours, weekends, and holidays).

Who You Are:

• Education: A degree in Engineering or MCA. A B.Tech in Electronics or Computer Science is advantageous.
• Experience:

• 5-7 years of customer support experience, preferably in a global organization.
• Extensive knowledge of signaling protocols (SS#7, PRI, CAS), TDM telephony, IP networking, and VoIP protocols (H.323, SIP, MGCP, H.248).
• Strong experience with Unix and SQL.
• Knowledge of PL/SQL and Shell scripting is a plus.
• Familiarity with soft switches, SBCs, and/or media gateways is advantageous.
• Communication: Excellent communication skills with a strong customer service approach.
• Mindset: A proactive, solutions-driven individual who can thrive under pressure and handle complex technical issues with ease.

What We Offer:

• Career Advancement: Opportunities for professional development and career growth within a dynamic global company.
• Collaborative Environment: A supportive workplace where teamwork and innovation are valued.

• Comprehensive Benefits: Competitive salary, health benefits, and a balanced work-life schedule.

If you're ready to take on a new challenge and make a significant impact, wed love to hear from you. Join Enghouse Networks and be a part of a team that values technical excellence, customer satisfaction, and continuous improvement.Enghouse is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.#LI-EN8#LI-LS1#LI-Hybrid

Enghouse Systems