Job Description

Are you a customer-oriented, analytical problem solver who thrives on technical challenges? If so, this could be the perfect next step in your career!About Us:Enghouse Networks is a leading company in the telecom industry, renowned for delivering innovative solutions to clients worldwide. We are currently expanding our Customer Service team and are looking for a motivated Customer Support Engineer to join us.Your Role:As a Customer Support Engineer Level 1, you will play a pivotal role within our organization. You will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently and effectively. The work you do will directly impact our customers\' satisfaction and success.Key Responsibilities:

• Provide technical support to customers, resolving complex problems.
• Collaborate closely with internal and external stakeholders.
• Offer online, email, telephone, and on-site support for Dialogic Product Lines.
• Coordinate regular calls with customers to address ongoing needs.
• Participate in field activities as required.
• Work closely with various internal teams, including Project Management, R&D, Product Support, Marketing, and Commercial Departments.
• Handle challenging time schedules, including standby shifts for after-hours, weekends, and holidays.

Who You Are:

• Education: A degree in Engineering or MCA. A B.Tech in Electronics or Computer Science is a plus.
• Experience: At least 3 years of customer support experience, preferably in a global organization.
• Technical Skills:

• Strong knowledge of signaling protocols (SS#7, PRI, CAS), TDM telephony, IP networking, and VoIP protocols (H.323, SIP, MGCP, H.248).
• Experience with Unix and SQL.
• Knowledge of PL/SQL and Shell scripting is an advantage.
• Familiarity with soft switches, SBCs, and/or media gateways is a plus.
• Communication: Excellent communication skills with a strong customer service approach.
• Attitude: A proactive, solutions-oriented mindset with the ability to work under pressure.

What We Offer:

• Career Growth: Opportunities for professional development and career advancement within a global organization.
• Work Environment: A dynamic and collaborative workplace where your contributions are valued.

• Benefits: Competitive salary, health benefits, and a supportive work-life balance.

If youre ready to take on a new challenge and make a meaningful impact, wed love to hear from you. Join us at Enghouse Networks and be part of a team that values innovation, collaboration, and customer success.Enghouse is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.#LI-EN8#LI-LS1#LI-Hybrid

Enghouse Systems