Job Description

The best places to work are filled with employees who are excited about their careers and feel empowered to push the limits of their potential. At Armor, innovation is realized each day. Every employee feels our passion, knows the vision and lives the company values. Everyone on the team; regardless of their professional background, department or position; learns right away that their role is important to Armor\xe2\x80\x99s success. The ability to scale, innovate, design and deliver are made possible by our values. Summary: Armor is seeking talented and highly motivated individuals to interface with a wide array of enterprise-grade hardware and software, as well as a dynamic, service-provider, network infrastructure. Daily, our Support Engineers perform logical and physical provisioning, migration, and technical consultation to our customers via telephone, live chat, and tickets. Ideal candidates for this position will possess exceptionally high skills in Linux/Windows operating systems, the web hosting industry, public cloud, and virtualization in a service-provider model. They will also have a strong desire to meet the needs of our customers quickly and efficiently. Essential Duties and Responsibilities:(Additional duties may be assigned as required)

• Provide first-level customer support and technical issues resolution via phone, e-mail, chat and ticketing system.
• Triage incoming requests and route to appropriate teams
• Accurately document all service requests.
• Proactively monitor environments and respond to alerts of system and application issues.
• Troubleshoot issues in support of Armor Products within SLA/escalation guidelines.
• Escalate to other teams while strictly following escalation procedures
• Capable of performing in a fast paced technical environment.
• Continually identify efficiencies for systems, processes and procedures.
• Perform other various duties as assigned

Required Skills:

• Able to handle private and confidential information with physical and ethical care
• Able to administer hosted services, such as email clients/servers, FTP clients/servers, control panels, virtualization technologies, and web site migrations involving databases
• Able to confidently manage servers via the command line
• Able to promptly respond to inquiries via email, telephone, ticketing systems and other electronic communications
• Able to multi-task, prioritize, and resolve multiple customer inquiries at once
• Able to work overnight, weekend on-call shifts as needed
• Additional consideration will be given for internal process and systems knowledge

Technical Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Base or further understanding of networking and network systems Public cloud experience Security Tools and Knowledge Linux Servers (Ubuntu, CentOS, RedHat) Windows Servers
Education And/Or Experience:

• High school diploma or general equivalence degree (GED) (required)
• Minimum three years performing Linux and Windows Systems Administration tasks (required)
• Public cloud experience
• Associates Degree or Bachelor\'s Degree (preferred)

Work Environment: Work from home environment with occasional in office requirements. Armor is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Armor does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.