Job Description

J ob Title: Customer Support

Job Location: Karol Bagh, New Delhi

Job Overview:

We are looking for a motivated and detail-oriented customer service to join our team. The ideal candidate will be responsible for collecting, processing, and analyzing customer feedback in order to help improve customer experience, products, and services. This role involves direct communication with customers and requires excellent communication and problem-solving skills.

Key Responsibilities:

Actively engage with customers to collect feedback regarding products, services, or experiences.

Conduct surveys, follow-up calls, or emails to gather feedback.

Analyse customer feedback to identify trends, issues, and areas for improvement.

Assist customers in addressing any concerns or clarifying questions about feedback processes.

Provide recommendations based on customer feedback for enhancing the customer experience.

Qualifications:

Proven experience in customer service or a feedback-related role is a plus.

Ability to analyse and interpret feedback data.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) or relevant software tools.

Excellent problem-solving and multitasking abilities.

Strong interpersonal skills and ability to work in a team environment.

Skills and Competencies:

Attention to detail.

Customer-oriented mindset.

Analytical thinking and reporting skills.

Empathy and active listening.

Ability to handle sensitive and confidential information.

Strong organizational skills and time management.

Interested candidates can call on or WhatsApp me on 8448283132 (HR Ritu)

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person