Customer Support
Job Description
BRIDGEXCEL INNOVATIONS
Position: Quality Analyst/ Customer support
Language - Tamil, Telugu, Kannada { ONE MANDED LAGUAGE REQUIRED}
Responsibilities:
1. Develop evaluation programs that maximizes the output and productivity of the agents Conduct root-cause analysis of problems, possible solutions and provide actionable insights for performance improvements.
2. Monitor tele-calling trends within the company and benchmark against what is trending across the industry.
3. Conduct calibration/ feedback sessions with agents for improving the quality of interactions.
4. Experience on email audit, 7QC tools, Pareto analysis and Audit dashboards
5. Excellent communication and presentation skills
Qualification: Graduate
Experience: 2+ years
Location: South Delhi
Working Days: Mon-Sat working
Age Criteria - 30 last
Job Type: Full-time
Pay: ?30,000.00 - ?36,000.00 per month
Schedule:
• Day shift
Education:
• Bachelor's (Required)
Experience:
• Quality Analyst: 1 year (Required)
Work Location: In person
Speak with the employer
+91 7042221292
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Job Detail
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Job IdJD3503185
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDL, IN, India
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EducationNot mentioned
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ExperienceYear