Customer Support Coordinator
Job Description
> Require Excellent Communication Skill. > US Accent > Salary depend on Candidate\xe2\x80\x99s expectation >Experience : minimum 1 year ( International calling) JD: 1.Overseeing Customer Service Representatives and other team members 2.Ensuring that the team members adhere to the company guidelines and policies at all times 3.Providing the clients with product and service knowledge 4.Identifying and resolving any urgent customer service queries 5.Providing regular training sessions and workshops to the team members 6.Developing and implementing monthly/yearly departmental goals 7.Maintaining and updating client database 8.Ensuring that follow-up and promotional calls are being made on time 9.Responding to client queries via phone calls and emails 10.Addressing any customer queries in a professional and timely manner 11.Coordinating with the Marketing department to create promotional events and campaigns. Job Type: Full-time Salary: 915,000.00 - 930,000.00 per month Schedule:
- Day shift
- Morning shift
- Night shift
- US shift
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3060157
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMohali, Punjab, India
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EducationNot mentioned
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ExperienceYear