Customer Interaction:\xc2\xb7 Respond to customer inquiries and issues via chat in a professional, courteous, and efficient manner.\xc2\xb7 Provide timely and accurate information to resolve customer queries and concerns.\xc2\xb7 Offer assistance with product information, troubleshooting, and technical support as needed.\xc2\xb7 Someone who has knowledge of accounting too.\xc2\xb7 Problem Solving:\xc2\xb7 Analyze customer issues and identify appropriate solutions or escalations when necessary.\xc2\xb7 Troubleshoot and resolve common customer problems, guiding customers through step-by-step processes.\xc2\xb7 Quality Assurance:\xc2\xb7 Maintain a high level of accuracy and consistency in communication to ensure a positive customer experience.\xc2\xb7 Follow company guidelines and best practices for chat support.\xc2\xb7 Continuously improve product knowledge to better assist customers.\xc2\xb7 Documentation:\xc2\xb7 Document and summarize customer interactions, including issues, solutions, and feedback.\xc2\xb7 Maintain organized records of chat conversations for future reference and analysis.\xc2\xb7 Team Collaboration:\xc2\xb7 Collaborate with team members and the Support TL & HOD to ensure a cohesive and efficient customer support operation.\xc2\xb7 Share insights, customer feedback, and suggestions to enhance service quality.\xc2\xb7 Adherence to Policies:\xc2\xb7 Strictly adhere to company policies, procedures, and guidelines.\xc2\xb7 Maintain confidentiality regarding customer information and sensitive data.Qualifications and Skills:\xc2\xb7 High school diploma or equivalent; additional education or certification is a plus.\xc2\xb7 Strong written communication skills with impeccable grammar and spelling.\xc2\xb7 Previous experience in customer service, particularly in chat or email support, is preferred.\xc2\xb7 Good understanding of the products or services the company offers.\xc2\xb7 Ability to multitask, stay organized, and work under pressure.\xc2\xb7 Excellent problem-solving skills and the ability to think on your feet.\xc2\xb7 Familiarity with chat software and customer relationship management (CRM) systems is a plus.\xc2\xb7 Empathy, patience, and a customer-centric approach to service.\xc2\xb7 Willingness to work in shifts, including evenings and weekends, as required.Job Types: Full-time, PermanentPay: \xe2\x82\xb915,000.00 - \xe2\x82\xb924,000.00 per monthBenefits:

• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Morning shift

Supplemental pay types:

• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• accounting: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Chat Support: 1 year (Preferred)
• Tally: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person