Job Description

Company OverviewNoBroker.com, India's first Proptech unicorn, is a disruptive brokerage-free platform that connects property owners with tenants and buyers, eliminating the middleman. Founded by IIT and IIM alumni, NoBroker has served millions of customers monthly, driven by a tech-savvy team of 2000, and backed by global investors. We offer brokerage-free properties, home services, and innovative solutions like NoBrokerHood software to enhance real estate experiences across major Indian cities.Job OverviewJoin NoBroker.com's Customer Support team as a Fresher in Bengaluru. This is a full-time role where you'll engage with customers, helping them navigate our platform while providing top-notch support. As part of a passionate team, you'll work towards eliminating information asymmetry in real estate through excellent communication and problem-solving skills. This position offers a steep learning curve and the opportunity to be part of a dynamic work culture.Qualifications and Skills

• Excellent communication skills to interact efficiently with customers and comprehend their concerns effectively (Mandatory skill).
• Problem-solving abilities to address issues and provide viable solutions promptly and efficiently (Mandatory skill).
• Patience in dealing with difficult situations to ensure client satisfaction and retention (Mandatory skill).
• Empathy towards customers to understand their needs and foster a supportive dialogue.
• Ability to multitask and manage various customer inquiries and tasks simultaneously.
• Knowledge of our product and service offerings to accurately inform and assist customers.
• Attention to detail to ensuring all customer interactions are precise and informative.
• Ability to remain calm under pressure to maintain professionalism even in challenging scenarios.

• Provide exceptional support to customers by addressing their inquiries and resolving issues through phone, email, and chat.
• Help customers understand and effectively use NoBroker's various services and offerings.
• Maintain a high level of professionalism and tact while interacting with clients.
• Document customer interactions and feedback to improve service processes and client satisfaction.
• Collaborate with team members to enhance customer support strategies and policies.
• Monitor and follow up on customer queries to ensure a timely resolution.
• Stay updated with the latest changes in NoBrokers products and services.
• Contribute to creating a positive work environment by encouraging collaboration and communication among peers.

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