Job Description

Company Overview

Vel Seyon Fintech And Investment Private Limited is a leading fintech company that specializes in providing investment solutions to individuals and businesses. With over 1 year of experience, we have established ourselves as a trusted name in the industry. Our team is motivated and passionate about helping our clients achieve financial success.

Job Overview

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support. The role involves assisting customers with their inquiries, resolving their issues, and providing excellent service. This is a full-time position based in Bangalore Urban, Karnataka, India.

Qualifications and Skills

• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to empathize with customers and provide personalized solutions
• Good knowledge of financial products and services
• Attention to detail and accuracy in handling customer information
• Ability to work in a fast-paced environment and handle multiple priorities
• Flexibility to work in shifts and on weekends
• Fresher: Less than 1 year years of experience

• Handle customer inquiries via phone, email, and chat
• Provide accurate and timely information to customers
• Resolve customer complaints and issues effectively and efficiently
• Ensure customer satisfaction by going above and beyond to meet their needs
• Maintain customer records and update databases
• Collaborate with other teams to find solutions and improve customer support processes
• Stay updated with product knowledge and company policies
• Contribute to team targets and goals

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