Job Description

Open Mind Services Limited About Us \xe2\x80\x9cCompany values the talents and abilities of their employees and seeks to foster an open, cooperative, and dynamic environment in which employees and the Company alike can thrive. Our focus is mainly on delivering quality services, which is why we hire smart and enthusiastic people. At Open Mind employees are given an opportunity to learn & take ownership, and they are encouraged to share their ideas and suggestions. If you have what it takes to fit into our culture, Open Mind Services is the place for you!\xe2\x80\x9d The ideal candidate should be highly soft spoken and ready to work in customer support. Customer Service Executives are required to answer incoming calls from customers for various reasons and make outbound calls to customer answer inquiries, resolve complaints, and provide information. Rolls and Responsibilities

• Associate will be responsible for handling incoming and outbound calls from customers/Patients.
• Answer calls professionally to provide information about doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
• Associate must reply to those queries in a set format.
• Responsible to book the doctor appointments on a web portal.
• Handle all the complaints of customers and pacify them.
• Taking follow-ups from management for the complaints and feedback closure.

Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are: 1. Good communications skills 2. Ability to listen proactively 3. Problem solving skills 4. Good interpersonal skills 5. Ability to handle work well and maintain quality Qualifications/Other Requirements 1. Any Graduate/Preferably Science Graduate 2. 0 to 3 years of experience in Customer Service. 3. Should be fluent in English/Gujrati & Hindi 4. Candidate should be comfortable with Rotational Shifts & Week offs (Night shifts also). ** *No night shifts for female. Designation: Patient Relationship Officer Benefits:

• Provident fund (PF)
• ESI
• Paid leaves / Leave encashment
• Accidental Insurance
• Rewards and recognitions

Workdays per week: 6 days (Rotational week off) Company Name: Open Mind Services Limited Job Types: Full-time, Permanent Salary: 15,000.00 - 18,000.00 per month Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift
• Weekend availability

Education:

• Bachelor\'s (Preferred)

Work Location: In person