Job Description

Date Posted: 7/12/2024


Job Function: Operations


Location: Noida UP - IND


Offered Salary: Competitive



Company Overview:



Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.



Experience Range : 0-1 Years


Work Hours Flexible. The position requires you to work in Morning/Evening/Night Shift



Job Responsibilities:


• Manage company's customer services to support various customer services programs which includes 24x7 Global customer care center, field engineer, field spare parts (FRU) management in 70+ countries
• Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
• Coordinate with resources/third party vendor to meet the SLAs.
• Handle complete Day to Day Operations of the Command Centre.
• Ability to complete the assignment on schedule.
• Ensure all orders are completed and systems updated accordingly.
• Ensure all outbound paperwork is accurate and recorded correctly.
• Maintain metrics, customer service logs.
• Other duties and special projects as assigned.


Required Skill Sets


• Strong Verbal and Written Communication
• Analytical and Problem Solving mindset
• Candidate Should be willing to work in a fast - paced 24x7 Environment. Shifts can be Day/Night depending on the Business requirements.