Job Description

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Designation: Associate / Sr. Associate Exp: 0 - 5 Years Notice Period: Immediate joiners required / 15 days preferable We are looking for an Associate/ Sr. Associate who can create and nurture long-term relationships with customers. You will be responsible for resolving any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them. Roles & Responsibility

• Answering inbound and outbound calls of clients and customers.
• Ability to perform multiple tasks and adjust quickly in short time frames.

Ability to build rapport with US Patients and maintain the quality scores.

• Strong communication skills written and verbal both, US Voice & Accent knowledge
• Strong customer service approach to deal with people at all levels (internal and external).

Requirements

• Excellent in English Communication Skills
• Freshers/Exp with excellent communication skills
• Proficient in email writing and on chat process
• Problem-solving aptitude
• Able to work on Google Doc and G-Sheet
• Ability to work well with a team

Benefits

• Health Insurance Coverage
• Disability Insurance
• Leave Encashment
• Sat & Sun weekly off
• Salary on time
• Reward & Recognition
• Employee Engagement

~Please feel to connect on simrankalshyan@caplineservices.com in case of any query or concerns. Job Type: Full-time Salary: Up to 550,000.00 per year Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Schedule:

• Monday to Friday
• Night shift
• Rotational shift
• US shift

Supplemental pay types:

• Performance bonus

Application Question(s):

• What is your level of proficiency in English? ( Conversational/ Professional)

Experience:

• US Voice Process: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Speak with the employer
+91-XXXXXXXXXX

• Health insurance