Job Description

Customer support roles involve helping customers with questions and concerns about a company's products or services. Some of the responsibilities of a customer support representative or specialist include:

• Communicating with customers : Responding to customer inquiries through phone, email, chat, or social media
• Providing information : Answering questions about products, services, and company policies
• Resolving issues : Troubleshooting problems, offering solutions, and processing returns or payments
• Escalating issues : Identifying and escalating complex issues to managers or other departments
• Collaborating with others : Working with the product and payments team to resolve issues faster, or with the sales team to improve customer complaint resolution
• Recommending improvements : Suggesting ways to improve company processes for efficiency

Some tips for being a good customer support representative or specialist include:

• Listening actively : Pay close attention to customers without interrupting
• Communicating clearly : Use simple language to avoid confusion
• Maintaining a positive attitude : Stay friendly and positive, even in difficult situations

Job Types: Full-time, Permanent

Pay: ?13,500.00 - ?15,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 8056457074