Job Description

Roles and responsibilities:

• Handle escalated customer issues
• Providing detailed information to customers
• Escalating problems and dealing with shipping company
• Managing consumer concerns
• Actively listen to your customers
• Supervising the customer service process
• Collecting and analyzing customer feedback
• Complaint resolution
• Understand the customers
• Answering inquiries
• Customer satisfaction
• Performing quality assurance surveys with customers
• Problem solving
• Processing orders and transactions
• Technical troubleshooting
• Answer any incoming questions from customers
• Customer service
• Interpersonal skills

Qualifications:

• Communicating in friendly and welcoming manner with customers and other members of the team.
• Extensive knowledge of the company's policies, procedures, goods and services.
• Familiarity with software programs like MS office, Instagram, Facebook, etc.
• Ability to explain complex concepts in a clear, simple manner to customers.
• Strong command of written and verbal Telugu, Hindi and English.
• Excellent organizational and multitasking skills.
• Ability to maintain a calm and polite manner in stressful situations.
• Willingness to cooperate with customers and management to resolve any issues that may arise.
• Analytical thinking and problem solving mindset.

Job Type: Full-time

Pay: ?16,000.00 - ?20,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)
• total: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person