Job Description

Job role: Customer support executive

About the Role:

As a Customer Support Executive, you will be the first line of defense for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner.

Responsibilities:

• Respond to user inquiries promptly and professionally via phone, email, live chat.
• Troubleshoot technical issues related to the mobile application and identify solutions.
• Research and provide accurate and helpful information to users regarding the app's features and functionalities.
• Escalate complex issues to the appropriate team when necessary.
• Document user interactions and maintain detailed records for future reference.
• Continuously learn about the software and its updates to stay current with user needs.
• Identify trends in user feedback and suggest improvements to enhance the user experience.
• Contribute to a positive and supportive company culture.

Qualifications:

• Minimum BBA/BSc or equivalent experience in customer service.
• Proven experience providing exceptional customer service through various communication channels (phone, email, chat).
• Strong problem-solving and analytical skills with the ability to identify and resolve user issues effectively.
• Excellent written and verbal communication (English) skills with a clear and concise approach.
• Ability to work independently and as part of a team in a fast-paced environment.

Salary: ?20,000 - ?28,000 per month

Freshers with Computer Science background can also apply

Schedule:

Early morning shift (4:30 AM to 1:30 PM) & Morning (9:00 AM to 6:00 PM)

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Schedule:

• Day shift
• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person