Customer Support Associate
Job Description
Designation: Customer Adviser
Process: Domestic Voice Process
Location: Bhubaneswar
Shift Timing: 24/7 Rotational Shift
Female Window Shift Timing: 7 AM - 9 PM
Working Hours: 9 Hours
Working Days: 6 Days a Week
Cab: Not Applicable
Key Responsibilities:
• Handle inbound and outbound calls, addressing customer queries and concerns.
• Provide accurate information regarding products and services.
• Maintain a high level of customer satisfaction through effective communication.
• Document customer interactions and escalate issues as needed.
• Collaborate with team members to achieve performance targets.
Requirements:
• Minimum 6 months of relevant experience in a BPO environment (on-paper documents required).
• Excellent verbal and written communication skills in English and/or local languages.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Flexibility to work in rotational shifts, including weekends and holidays.
Job Type: Full-time
Pay: ?168,000.00 - ?250,000.00 per year
Benefits:
• Provident Fund
Schedule:
• Rotational shift
Supplemental Pay:
• Performance bonus
Education:
• Bachelor's (Preferred)
Experience:
• total work: 1 year (Preferred)
Location:
• Bhubaneswar, Orissa (Required)
Work Location: In person
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Job Detail
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Job IdJD3520878
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationOR, IN, India
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EducationNot mentioned
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ExperienceYear