Customer Support Associate
Job Description
• Responsible for taking orders confirmation from customers via phone calls, emails, or other communication channels.
• Provide excellent customer service and address any inquiries or concerns related to orders, products, or services.
• Handle customer complaints and returns in a professional and efficient manner, ensuring customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions, order details, and issue resolutions in the database or CRM system.
• Collaborate with other departments such as logistics, sales, and finance to ensure smooth order processing and timely deliveries.
• Assist customers in navigating the company's website or online ordering platform, offering guidance and troubleshooting assistance.
• Handle escalated customer issues and resolve them in a professional and timely manner.
• Follow up with customers to ensure their issues are resolved and gather feedback on their experience with the support service.
Job Type: Full-time
Pay: ?8,000.00 - ?15,000.00 per month
Schedule:
• Day shift
Ability to commute/relocate:
• Gwalior, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Education:
• Bachelor's (Required)
Experience:
• total work: 2 years (Preferred)
• Customer service: 2 years (Required)
Language:
• English (Required)
Work Location: In person
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Job Detail
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Job IdJD3549178
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMP, IN, India
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EducationNot mentioned
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ExperienceYear