Customer Support Associate
Job Description
Job Title: Customer Support Associate
Role Overview:
As a Customer Support Specialist , you will be the first point of contact for our customers. You'll provide solutions to their inquiries, troubleshoot issues, and ensure a seamless experience. This role is perfect for someone with excellent communication skills, a problem-solving mindset, and a genuine desire to help others.
Key Responsibilities:
• Handle inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights, hotels.
• Maintain a high standard of service quality, adhering to Agoda's customer service guidelines.
• Communicate effectively with customers, ensuring a positive and helpful interaction.
Shift Time & Week Off :
• Domestic - 8 AM - 5 PM
5 PM - 2 AM
Transport Facility: -Drop facility available.
• International - Night shifts (rotational)
Transport Facility: -Pick & Drop facility available.
What We Offer:
• Competitive salary and Performance Incentives.
• Opportunities for career growth and development.
• A supportive and dynamic work environment.
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Job Type: Full-time
Pay: From ?150,000.00 per year
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Rotational shift
Work Location: In person
Speak with the employer
+91 7880088023
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Job Detail
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Job IdJD3548839
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMP, IN, India
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EducationNot mentioned
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ExperienceYear