Job Description

Job Summary

As a Premium Customer Support Associate , you will play a critical role in ensuring that our high-value customers receive world-class service. You will serve as the primary point of contact for premium customers, helping to resolve their issues quickly and effectively, while maintaining a personalized approach. You will need to be highly knowledgeable about our products/services, empathetic, and resourceful in addressing customer needs.

Key Responsibilities :

• Provide Personalized Support : Respond to inquiries from premium customers via multiple channels (email, phone, live chat) with a high level of professionalism and empathy.
• Resolve Complex Issues : Diagnose and resolve customer issues, often related to complex products or services, in a timely and efficient manner.
• Customer Relationship Management : Build and maintain strong relationships with premium clients by offering tailored solutions, proactive assistance, and follow-up support.
• Knowledge Sharing : Keep premium customers informed about new features, updates, or changes to the service, as well as providing self-help resources.
• Customer Feedback : Gather and report customer feedback to improve product offerings and customer experience.
• Cross-functional Collaboration : Work closely with other departments (sales, product, marketing) to ensure premium customers' needs are met.
• Data Management : Maintain accurate and up-to-date records of customer interactions using CRM tools.

REGARDS
MOHIT VISHWAKARMA
7999698809
8817887589

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 7999698809