Job Description

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
• Issue Resolution: Identify, investigate, and resolve customer issues or complaints efficiently and effectively, ensuring customer satisfaction.
• Product Knowledge: Maintain an in-depth understanding of the company's products or services to provide accurate information and solutions to customers.
• Documentation: Accurately document customer interactions, including details of inquiries, complaints, and resolutions, in the company's CRM system.
• Feedback Collection: Gather and report customer feedback to assist in improving products, services, and customer support processes.
• Team Collaboration: Work closely with other team members and departments to ensure customer issues are resolved and to provide input on potential improvements.
• Follow-Up: Conduct follow-up communications with customers to ensure their issues have been resolved and to gauge their level of satisfaction.
• Adherence to Policies: Follow company policies and procedures to ensure consistent and compliant customer service.

Qualifications:

• Educational Requirements: High school diploma or equivalent. A college degree or relevant certifications in customer service or related fields is a plus.
• Experience: Previous experience in a customer service or support role is preferred. Experience with CRM software and support tools is an asset.
• Skills:
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in challenging situations.
• Proficiency in using customer support software and systems.
• Good organizational and multitasking skills.

Job Types: Full-time, Fresher

Pay: ?20,000.00 - ?40,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 9920501044