posted 18 april 2025reference number JPC - 107170next stepsjob detailsCustomer Support Agent -Nepali LanguageOur Ideal Customer Support Agent will take responsibility for the following: ...Respond efficiently, accurately and with compassion to users who reach out to the platform to appeal a suspension on their account or device.Learn and utilize various tools and SOPs appropriately. Stay up-to-date with policy and process changes.Follow up for more information to resolve the users' issue and explain possible solutions to ensure our users feel supported and valued.Expectations:B2 English level required (Able to understand/read documents).Excellent verbal and written communication skills in English and Nepali, with the ability to express ideas clearly and concisely.Experience with handling highly sensitive customer issues and de-escalatingProficiency with computers, CRM software, and strong typing skills.First-class time management and decision-making skills.New graduates are welcome.Being able to start working immediately is a strong plus.experience 3 show more