Job Description

I

nterested Candidate contact @9042458926

Job title :

Customer Service Associate

Job purpose:

Inbound customer services calls, Back office, Email, E-, and Outbound for Retail processes

Duties and responsibilities

1. Taking/Handling Inbound Customer calls, Outbound calls, Emails

2. Listening to and understanding the customer's requirements
3. Provide product/service details & benefits to Customers
4. Providing end to end solutions to the customer
5. Asking the correct questions--probing and prompting the customer wherever required
6. Timely and accurate capturing all the information given by the customer

7. Timely follow up with as per Escalation matrix till closure

8. Staying current with knowledge of products, processes, & services
9. Ensure full adherence to all the quality parameters and SOP
10. Cooperate with other team members, SMEs, and team leaders.
11. Ensure 100% adherence to schedule
12. Escalating the call to the team leader/manager, wherever desirable 13. Handling irate/demanding customers where necessary, in a tactical manner

Qualifications: MINIMUM SKILLS REQUIRED:

Qualifications Graduates or a minimum of 10+2 with 3 yrs.

Diploma Experience Freshers aged 18 years and onwards.

Technical Skill

s Good typing skills (speed 25 to 30 WPM with 90% accuracy), adept at operating computers, and familiarity with Internet is desired Aptitude: Process orientation, systems thinking.

Key Competencies Good written and verbal communication skills, pleasing telephone etiquette, customer focus, and willingness to learn.

Self-Driven

Articulate - Should possess excellent written and verbal skills

Team players Logical & Structured approach

Analytic - Should possess analytical skills

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Language:

English (Required) Hindi (Preferred)
Work Location: In person