Job Description

About Us:

Ai Health Highway is a MedTech start-up focusing on developing medical devices to screen, detect & predict Chronic Diseases using state of the art technology. We are backed by Maine Technology Institute (US), Sound Hub/Accelerace (Denmark). AiSteth is one of the 27 most promising ML startups selected for AWS ML Elevate 2022 program by Amazon, Intel, Accel & YourStory. We are also the winners of the PHC Tech Challenge 2021 award organized by PATH.

Goal - Our Goal is to reduce 30% premature deaths due to #NCDs by 2030.

Key Responsibilities:

• Execute effective product demonstrations, emphasising product features and benefits with focus on the value of the solution to customers
• Handling inquiries through various channels, such as phone, email, live chat, and social media
• Providing prompt answers to customer questions and resolving issues
• Keeping accurate records of customer interactions to identify patterns and provide ongoing support
• Monitoring key performance indicators, such as customer satisfaction, net promoter score, and average handling time
• Follow up with prospective clients and should be an expert in closing deals
• Maintaining and expanding the database of prospects for the organization
• Providing suggestions to improvise on sales and marketing strategies
• Capability to connect product value proposition with customer requirements

Desired Skill Set:

• Tech-savvy, highly motivated, self-starter, team player
• Verbal and communication skills
• Excellent presentation skills
• Should be honest, trustworthy, and assertive
• Excellent time-management skills

Experience & Education:

• 2-3 years of customer support
• Prior Exp in - MedTech / Healthcare / Pharma
• Industry - Healthcare
• Any degree with good communication

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift
• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Application Deadline: 20/11/2024
Expected Start Date: 27/12/2024