Job Description

At Shipthis , we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

JOB DESCRIPTION

Responsibilities:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity.

Requirements:

• Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred
• Must be flexible to work the Night shifts
• Excellent client-facing skills
• Excellent written and verbal communication skills
• Deep knowledge of the product that the technician is supporting.
• Basic knowledge of JavaScript and JSON is an added advantage

Who can apply

• Bachelor's/master's degree in engineering/ computer science or any other domain with a strong orientation toward computer programming as part of the coursework or projects
• Have relevant skills and interests.
• Female candidates returning to work after a career break are strongly encouraged to apply
• Can start the job immediately.

•We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status. •

JOB SYNOPSIS

• Job Role: Customer Support Associate
• Location: Bangalore
• Job type: Full-time, permanent
• Shift: Night Shift.
• Experience: (0-2) years
• Industry Type: Software Product
• Functional Area: Software Development

Job Type: Full-time

Pay: ?400,000.00 - ?540,000.00 per year

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Paid sick time
• Paid time off

Schedule:

• Night shift
• Rotational shift

Application Question(s):

• Mention the link to your active LinkedIn profile
• How would you rate your communication skills on a scale of 1 to 10?
• Are you willing to relocate?

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person

Expected Start Date: 12/08/2024