Customer Support Associate
Job Description
Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.
Minimum Experience : 0-2 Years
Job Duties :
Understand OMSGuru platform and it's functioning thoroughly
Support our existing clients via Chat, Phone, Email & Tickets.
Help onboard new clients onto our system
Respond promptly and professionally to customer inquiries in person, by telephone, or by email
Maintain an updated knowledge of the organization's products, services, and customer service policies
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Job Type: Full-time
Pay: ?15,000.00 - ?25,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
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Job Detail
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Job IdJD3471121
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGJ, IN, India
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EducationNot mentioned
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ExperienceYear