Job Description

Overview:
As a Customer Support Executive, you will play a crucial role in providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction. Your role is vital in maintaining positive customer relationships and contributing to the overall success of the organization. This position requires a strong focus on understanding and addressing customer needs in a professional and efficient manner.

Key responsibilities

• Manage and respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions.
• Maintain a comprehensive understanding of products or services to effectively address customer concerns and questions.
• Handle and resolve customer complaints with patience and empathy.
• Provide accurate, valid, and complete information to customers while utilizing company systems and procedures.
• Follow communication procedures, guidelines, and policies to ensure consistent customer service.
• Liaise with other departments to resolve customer inquiries and escalations as needed.
• Keep records of customer interactions, transactions, comments, and complaints.
• Contribute to a positive team environment and proactively engage in ongoing training and development.
• Meet or exceed customer service and satisfaction targets and key performance indicators (KPIs).
• Assist with customer feedback collection and analysis to improve customer experience.
• Stay updated on product knowledge and industry developments to better assist customers.
• Handle billing and payment-related inquiries with accuracy and efficiency.
• Assist in the onboarding of new customers and provide necessary guidance and support.
• Escalate complex or high-risk issues to the appropriate levels of management.

Required qualifications

• Bachelor's degree in Business Administration, Communication, or a related field is preferred.
• Proven work experience in customer support, client services, or a similar role.
• Excellent communication and interpersonal skills, with a customer-oriented approach.
• Strong problem-solving ability and the capacity to think critically and analytically.
• Ability to remain composed and patient while handling difficult or irate customers.
• Proficiency in using CRM systems, help desk software, and Microsoft Office Suite.
• Ability to adapt to various personalities and work well within a team environment.
• Solid time management and multitasking skills to manage a high volume of inquiries.
• Familiarity with performance metrics and KPIs related to customer support and service.
• Ability to work flexible hours, including weekends and holidays as needed.
• Understanding of customer service principles and practices.
• Proactive and results-driven mindset with a commitment to continuous improvement.
• Experience in a fast-paced, dynamic environment with the ability to quickly learn and apply new information.
• Ability to handle confidential and sensitive information with integrity and professionalism.
• Fluency in additional languages may be an advantage in serving diverse customer bases.

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person

Speak with the employer
+91 9427063394