Customer Support Associate (fresher/experienced)
Year Gurugram, Haryana, India
Job Description
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ROLES AND RESPONSIBILITIES
Company: Leading Multinational BPO
Process: Trainline
Post: Customer Support Associate
+91 8287260055
- Respond to customer inquiries via inbound calls in a timely and professional manner
- Investigate customer complaints and work towards resolving customer issues effectively
- Provide accurate and up-to-date information about Trainline services to customers
- Document customer interactions, including complaints, feedback, and resolutions
- Assist customers with ticket purchases and other transactions
- Identify opportunities to improve customer service and suggest innovative solutions
- Follow up with customers to ensure their satisfaction and address any additional needs or concerns
- Adhere to customer service policies and procedures to deliver consistent and high-quality service
Company: Leading Multinational BPO
Process: Trainline
Post: Customer Support Associate
- Location: Sector 30, Gurugram
- Shift Timings: UK Shifts (Rotational)
- Working Days: 05 Days (Rotational)
- Week Offs: 02 Days (Rotational)
- Salary (freshers): upto 19,000 (In-hand) Monthly
- Salary (experienced): upto 21,000 (In-hand) Monthly
- Incentives: Performance Based
- PF & Medical Benefits
- Both Side cab service
- High school diploma or equivalent
- 0-2 years of international customer service (BPO) experience
- Freshers with excellent communication skills are also welcome
- Ability to adapt to rotational shifts and work from the office
- Strong verbal and written communication skills in English
- Strong problem-solving and decision-making abilities
- Active listening skills to understand customer needs and provide appropriate solutions
- Ability to multitask, prioritize, and manage time effectively
- 1 \xe2\x80\x93 HR Interview
- 2 \xe2\x80\x93 Harver Assessment (Online)
- 3 \xe2\x80\x93 Ops Round
- Commuter assistance
- Provident Fund
- Rotational shift
- UK shift
- Overtime pay
- Performance bonus
- Higher Secondary(12th Pass) (Preferred)
- excellent English (Preferred)
- Night Shift (Preferred)
+91 8287260055
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Job Detail
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Job IdJD3242408
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurugram, Haryana, India
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EducationNot mentioned
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ExperienceYear