Job Description

Job Title : Domestic Voice Process Customer Service Associate (CSA)

Job Overview :
As a Customer Service Associate in a domestic voice process, you will be responsible for handling inbound or outbound calls to assist customers with their inquiries, resolve issues, and provide information about products and services. The role focuses on delivering high-quality customer service in a professional and efficient manner.

Key Responsibilities :

• Handle customer calls in a polite, clear, and professional manner.
• Provide accurate information, resolve complaints, and answer inquiries regarding products and services.
• Identify customer needs and offer appropriate solutions or escalate complex issues.
• Maintain customer records, document interactions, and update databases.
• Meet individual and team performance metrics, including call handling time, customer satisfaction, and resolution time.
• Stay updated on product/service information and company policies.

Work Environment :

• Domestic shift timings - Day shift

Benefits :

• Competitive salary and performance-based incentives.
• Opportunities for career growth and development.
• Fresher are also elegible
• Salary upto 18k CTC

Intrested candidates can reach out to us on

HR Sourabh

9009944090

Job Types: Full-time, Permanent, Fresher

Pay: Up to ?216,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person