Job Description

Job Summary: We are seeking a dedicated and enthusiastic Customer Support Executive to join our team. The ideal candidate will provide exceptional service to our customers by addressing their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services, helping customers make informed decisions.
• Resolve customer complaints and issues efficiently, aiming for first-contact resolution.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with other departments to address customer needs and improve service quality.
• Follow up with customers to ensure satisfaction and encourage feedback.
• Stay updated on product knowledge and company policies to provide accurate assistance.
• Participate in training and development programs to enhance skills and knowledge.

Qualifications:

• High school diploma or equivalent; a degree in a related field is a plus.
• Previous experience in customer service or support roles preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person