Job Description

Profile: Customer Service Agent (Voice Process)

Salary: Up to 24k

Location: Gurgaon sec 18

Shift: Day shift for Females and Rotational shift for Males

Job Type: Full Time (WFO)

Candidates should have excellent communication skills in English

Candidates should have min 1 year of experience in BPO as a Customer Service Agent

Qualification: Graduation is mandatory

Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job Types: Full-time, Permanent

Pay: Up to ?24,000.00 per month

Schedule:

• Day shift
• Rotational shift

Application Question(s):

• Are you an immediate joiner?

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person