Job Description

Job Title:

Customer Support Executive - 24/7 Support (Voice & Chat)

Shift Timing:

24x7 Rotational Shifts (Flexible across time zones, including US)

Department:

Customer Support / Operations

Reporting To:

Support Manager / Operations Lead

Job Overview:

We are looking to hire Customer Support Executives to join our support team for a US-based service company. The ideal candidates will be responsible for delivering high-quality voice and chat support to international customers, assisting with service inquiries, booking requests, and general customer concerns.

This is a remote/WFH, full-time position requiring round-the-clock availability (24x7) through rotational shifts, including weekends and holidays.

Key Responsibilities:

- Handle inbound and outbound calls, as well as live chat support for customer service and booking-related inquiries

- Provide accurate and prompt information related to services, bookings, cancellations, and general queries

- Ensure a professional, courteous, and solution-oriented experience for every customer

- Maintain detailed logs of interactions in the CRM or support platform

- Escalate complex issues to higher-level support or technical teams as needed

- Collaborate with internal teams to ensure timely service delivery and issue resolution

- Follow up with customers to confirm resolution and satisfaction

- Work as part of a 24x7 rotating support team with flexibility in shift timings

Key Requirements:

- Excellent spoken and written English communication skills

- Prior experience in customer support (voice/chat) for international clients preferred

- Comfortable working in rotational shifts, including night shifts and weekends

- Familiarity with CRM or helpdesk tools (e.g., Freshdesk, Zendesk) is a plus

Preferred Qualifications:

- 1-3 years of experience in international customer service roles

- Exposure to US-based support processes is an advantage

- Quick learner with a customer-first attitude

Job Types: Full-time, Permanent

Pay: ?10,831.07 - ?33,839.64 per month

Benefits:

Flexible schedule Food provided Leave encashment Paid sick time Provident Fund Work from home
Schedule:

Day shift Evening shift Monday to Friday Morning shift Night shift Rotational shift
Ability to commute/relocate:

Jaipur city, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer support: 1 year (Required)
Language:

English (Required)
Work Location: In person

Expected Start Date: 01/05/2025