Job Description

Job description

Roles

:

Answer customer inquiries:

Customer service representatives must be able to address customer questions accurately and efficiently. This includes providing information about products, services, policies, and procedures through mail or live chat.

Resolve customer complaints and issues:

A customer service representative needs strong problem-solving skills and a knack for de-escalating situations.

Process orders and returns:

Entry-level customer service jobs require them to process incoming orders and handle order cancellations, product returns, or exchanges. This requires accuracy and attention to detail to ensure correct processing and timely delivery or refunds.

Maintain positive relationships with customers:

Customer service duties also involve building rapport, resolving issues with empathy and respect, and exceeding customer expectations.

Collect customer feedback:

This involves gathering information about customer experiences, both positive and negative, to improve products, services, and processes.
Job Types: Full-time, Fresher

Schedule:

Night shift
Language:

English (Required)
Work Location: In person

Speak with the employer

+91 9915678189