Job Description

Key Responsibilities:

• Respond to customer emails promptly and professionally, addressing inquiries related to products, services, and company policies.
• Troubleshoot and resolve customer issues, providing clear and effective solutions.
• Maintain accurate records of customer interactions, feedback, and resolutions in our CRM system.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Identify common customer concerns and suggest improvements to enhance the customer experience.
• Develop and maintain FAQ and knowledge base articles to assist customers with self-service options.
• Monitor email channels for trends, customer feedback, and areas for improvement.
• Participate in training and development activities to stay updated on product knowledge and customer service best practices.

Qualifications:

• High school diploma or equivalent; a degree in a related field is a plus.
• Previous experience in customer support or a similar role, especially in an email-based environment.
• Exceptional written communication skills, with a focus on clarity and professionalism.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency with customer support software (e.g., Zendesk, Freshdesk) is preferred.
• Ability to manage multiple tasks effectively and prioritize workload.
• A customer-centric attitude with a commitment to delivering high-quality service.

Kindly Share your CV 9530066667

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 9530066667