Job Description

Role Description

This is a full-time on-site role as a Customer Service Support Manager at Oziss. Oziss is an online e-commerce clothing brand. The Customer Service Support Manager will be responsible for overseeing the day-to-day tasks related to customer satisfaction and support. This includes handling customer inquiries, assisting them, resolving issues, providing product information technical support, and ensuring excellent customer service. The role also involves analyzing customer feedback and implementing improvements to enhance the overall customer experience.

Qualifications

• Strong customer satisfaction and customer support skills
• Fluency in english and communication.
• A background in online e-commerce brand or fashion is appreciated.
• Analytical skills to assess customer feedback and identify areas for improvement
• Experience in providing excellent customer service
• Technical support knowledge to assist customers with any technical issues
• Excellent communication and problem-solving skills
• Ability to work well in a team and manage customer support staff
• Experience in the clothing industry or related field is a plus.
• Bachelor's degree in Business, Marketing, or a Fashion is preferred.

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?25,000.00 per month

Schedule:

• Morning shift

Ability to commute/relocate:

• Krishna Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any experience in a fashion based organisation?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Fluent English (Required)
• Hindi (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Speak with the employer
+91 9537922822