Job Description

Company Overview: We are a dynamic and fast-growing company committed to delivering exceptional customer experiences across multiple platforms. Our customer support team plays a vital role in ensuring that our customers receive timely assistance and satisfaction. As part of our expansion, we are looking for enthusiastic and dedicated 12th pass freshers to join our customer support team and grow with us.: The Customer Support Agent will be responsible for providing high-quality support to our customers, ensuring that their issues are resolved efficiently and effectively. This role is ideal for freshers who are looking to kick-start their career in customer service and develop their communication, problem-solving, and technical skills. You will work closely with the support team and other departments to provide solutions that enhance the customer experience.Key Responsibilities: * Customer Interaction:

• Respond to customer queries via phone, email, or live chat in a professional, friendly, and timely manner.
• Address customer concerns related to products/services, order status, technical issues, or general inquiries.
• Issue Resolution:

• Identify and resolve customer problems efficiently, ensuring that customers are satisfied with the solutions provided.
• Escalate complex issues to the relevant departments or senior team members, if required, and follow up until resolved.
• Product Knowledge:

• Maintain a thorough understanding of the companys products, services, and policies to provide accurate and up-to-date information to customers.
• Stay informed about updates or changes to product offerings or support procedures.
• Documentation:

• Accurately log customer issues, feedback, and resolutions in the companys customer management system.
• Ensure that all interactions are properly documented, and follow-up actions are recorded.
• Customer Satisfaction:

• Strive to meet or exceed customer satisfaction goals by delivering friendly, efficient, and solution-oriented service.
• Follow customer service best practices and contribute to creating a positive brand image for the company.
• Team Collaboration:

• Work effectively with other members of the customer support team and collaborate with other departments (e.g., sales, technical, or logistics) when necessary to resolve customer issues.
• Participate in regular team meetings to improve service processes and customer support strategies.

Requirements: * Educational Qualification:

• Minimum qualification: 12th pass (Higher education is a plus).
• No prior experience requiredtraining will be provided.
• Skills and Abilities:

• Good verbal and written communication skills in [language(s) required].
• Basic computer literacy, including familiarity with MS Office and customer support software (training can be provided).
• Strong problem-solving abilities and the ability to think on your feet.
• A customer-first attitude and a willingness to go the extra mile to meet customer needs.
• Ability to handle pressure and work in a fast-paced environment.
• Personal Attributes:

• Enthusiastic and motivated to learn.
• Strong interpersonal skills and a positive attitude.
• Reliable, punctual, and committed to team success.

Preferred Qualifications:

• Previous experience in customer support (not required but can be an advantage).
• Knowledge of social media platforms and handling customer queries via these channels is a plus.

Why Join Us?

• Training and Development: We offer comprehensive training to help you develop your skills and grow within the company.
• Career Growth Opportunities: As part of a growing organization, you will have opportunities to move up within the company and explore various career paths.
• Supportive Work Environment: We foster a positive and inclusive workplace where your ideas and contributions are valued.

Tensoten Services